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Reminder - USER ID
Your User ID for the eREB is your
Unity Health email address
(e.g john.smith@unityhealth.to) not your Unity Windows log in (SmithJ)
Error Message Troubleshooting:
If you get a message stating “
Invalid username from Mentor
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If you get a message stating "
Invalid password from Mentor
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The Unity eREB utilizes a third-party system (Sitero Mentor) and is not linked to any Unity Health systems - you cannot log in using your Unity Windows username (e.g SmithJ) and/or password.
